MY Compliance Management have sponsored a local sports team Chorley Panthers Under 12s providing them new team kit so they really look the part this season! 

Rugby is an excellent sport and playing team sports helps young people build confidence, make friends, learn to deal with new situations as well as keeping fit!

Supporting our local community is really important to the directors and team at MY Compliance Management and we will continue to look for projects to keep doing this! 

We would like to celebrate our customer support team with kind words from you. This gives recognition and means a lot to our team. It helps us to see what you like about our customer support and if there is anything extra, we can offer.

Following all our Training & Support teams calls with all our customers you are automatically sent a feedback form, these are then shared with the member of staff. We really appreciate all the feedback given, keep them coming.

Here are just a few of the comments made by our customers.

• "Sophie is always bright and cheery and very clear in her delivery. She is very knowledgeable and is honest about anything she isn't sure of and needs to go away and check - and always follows up with an email to answer anything outstanding. We are delighted that she is our support person!"

• "Kane is reliable and always on hand to help with any questions, he is knowledgeable and uses his experiences with other customer to bring ideas to the table to help make the modules easier to understand and lighten my workload!"

• "Excellent process of having clients watch the training videos on your parallel site then meeting CSM"

• "A very good level of explanation and demonstration on how to use the system without operating at such a pace that it was difficult for us newbies to follow"

• "Excellent service. Kane is friendly, knowledgeable and is always on hand to give advice, suggestions to improve and support"

• "Market leading Customer Support, Alistair was friendly, approachable and always takes time to listen and understand our problem, I've not had a call yet, where he doesn't find a solution! Thank you"

• "We can't ask for more than Kane already provides. He's extremely helpful, and after every meeting, we have new directions to head in with the platform, based on suggestions made by Kane."

• "Always a pleasure to speak with Joe regards any issues I have. He always goes above and beyond to help you resolve the problem and he is very clear in his communication."

• "I always enjoy the sessions with Karla, She is able to explain things well and see the progress I am making. She is able to suggest improvements based on other users. Thank you Karla"

If you would like to give feedback on MY Compliance Management and to your Customer Support Manager here is the link: https://survey.zohopublic.eu/zs/AbDHCL 

Following our employee feedback at the AGM, this year the whole MY Compliance Management team committed to do more for charity.  

One of the challenges half the team agreed to take on this year was a 10K run. The charity close to a few team members heart’s is Pancreatic Cancer UK, so we decided it was a very worthy cause for us all. 

The challenge was set, not only to complete a 10k road race in Chorley or a 10k trail run at Cardinham woods in Cornwall, but to raise a £1000 for this chosen charity.  

It was a tough challenge for both teams with the unusually hot weather and hills, but they all smashed it. With MY Compliance Management matching the first £1000 raised our total amount achieved was £2373.75. 

The whole team and senior management really appreciate all the effort from those that took part in the run and those that supported us by donating or sharing our just giving page. Since that some of the team have even been inspired to sign up to triathlons and other 10k runs.  

Here is how the money raised can help Pancreatic cancer transform the future for people effected. To find out more about Pancreatic cancer click here: https://www.pancreaticcancer.org.uk/ 

We can now officially say we are ISO 27001 certified!!

Following a very stressful week in January we have finally received our certificate for ISO27001.

The decision was made more than a year earlier to look at implementing this standard, and both the senior directors were keen to use this process not just to achieve this badge of honour, but as a real opportunity to improve our information security policies and procedures.

It has been a long process and has taken a lot of resources but our auditor was very impressed with the MY Compliance Management portal which we used to demonstrate our own compliance with the standard.

We used the following modules with great success:

• Training records - to evidence the competency of our team and the regular training undertaken.
• Legal Register - we were able to demonstrate we comply with all relevant legislation for data privacy, information security etc.
• Requirements - not just to show our compliance with the ISO 27001 standard but we built our Statement of Applicability (SOA) and policy register to easily be able to provide these on request.
• Assets - all of our data assets, physical computers and networks, and keys, included with a very clear overview of our compliance and notifications to keep us always in the know. 
• Incidents - this module is built into our IS Incident Management Plan, and allows us to track trends, root cause and learn from this for future improvements
• NCR's - we logged any minor nc's from stage 1 and were able to demonstrate the root cause and actions to close these out. Following the stage 2 we are now able to track the OFI's.
• Risks - not just to evidence the Risk Treatment plan for physical security but also for data security, which the auditor said was very comprehensive. We had a different register for our H&S and Fire safety.
• Actions - clearly able to show the top management involvement in implementing the system as well as complete action tracking for incidents, nc's and requirements.

"The MY Compliance Management Platform is seen to have contributed to the good level of Implementation of the Information Security Management System"